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<div data-wrapper="true" dir="ltr" style="font-size:9pt;font-family:'Segoe UI','Helvetica Neue',sans-serif;"><div><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">The Port Authority of Jamaica wishes to recruit a <strong>TECHNICAL SUPPORT/ INCUBATOR SERVICES (Grade 4) </strong>at the Montego Bay Free Zone<strong>.</strong></span></span></span></span><br> </div> <div><strong><span style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif">SALARY SCALE:</span></span></span></strong><span style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif"> $2,288,358.73 - $2,766,957.04 per annum.</span></span></span></div></div>
About the Job
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<div data-wrapper="true" dir="ltr" style="font-size:9pt;font-family:'Segoe UI','Helvetica Neue',sans-serif;"><div><span style="font-size:10pt"><span style="font-family:"Courier New""><strong><span lang="EN-GB" style="font-size:11.0pt"><span style="font-family:"Arial",sans-serif">JOB SUMMARY:</span></span></strong></span></span><br> <span style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif">The position is responsible for overseeing the incubator managed spaces offered at the MBFZ by ensuring that access procedures are developed and maintained for production facilities and server room and by ensuring that all equipment (UPS, Access Cards, Cameras, computers, and switches) are handed over to each new occupant and registry maintained. The position is also responsible for monitoring by listening to and then analysing, troubleshooting, and facilitating the resolution of technical issues and concerns. The incumbent must make customers and their needs the primary focus of actions/decisions by developing and sustaining productive customer relationships. The incumbent must also provide general support in the Maintenance Department.</span></span></span></div> <div> </div> <div><span style="font-size:10pt"><span style="font-family:"Courier New""><strong><span lang="EN-GB" style="font-size:11.0pt"><span style="font-family:"Arial",sans-serif">DUTIES & RESPONSIBILITIES:</span></span></strong></span></span> <ul> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Ensure that all equipment is properly registered, tested and handed over to each tenant at the start of occupancy.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Ensure that all equipment is documented and accounted for in good working condition at the end of occupancy.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Provide monthly report on number of seats occupied and time of use by the 3rd working day of each month to the Accounting Clerk for billing purpose.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Be responsible for the programming of all proxy cards used by workers within the incubator.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Ensure that CCTV system is properly maintained and be responsible for the sharing of any footage requested by management of incubator clients.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Be responsible for the rental and set up of use of all training rooms and conference facilities.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Be the first point of response for any technical issues relating to equipment, telecom or building infrastructure and ensure that reports are made to the maintenance department or service provider.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Ensure the timely and effective delivery of service and support to the incubator, so that clients’ issues are resolved by asking targeted questions to quickly understand the root of the problem.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Interact with customers to provide and process information in response to inquiries, concerns, and requests about the MBFZ products and services.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Establish proper courses of action to ensure that issues are resolved on time</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Research required information using available resources and convey same to clients/ customers.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Maintain a log of all issues coming to attention, and the resolution; provide update to the VP when required and to the telecommunication or other service providers.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Follow up and make scheduled call backs to customers where necessary.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Keep abreast of changes in the incubator products/services offered in order to effectively handle portfolio responsibilities.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Maintain an appointment log for the use of the training room and audio-visual equipment.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Ensure that the UPS and back-up power equipment are tested and maintained in accordance with the established schedule.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Respond to and assess maintenance activities as required by the Property Manager or any other authorized persons within the MBFZ.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:120%"><span style="tab-stops:18.0pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Arial",sans-serif">Prepare reports in respect of portfolio responsibility.</span></span></span></span></span></li> <li style="margin-left:8px; text-align:justify;list-style-position:inside"><span style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif">Any other duties assigned.</span></span></span></li> </ul> </div></div>
Your Qualification
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<div data-wrapper="true" dir="ltr" style="font-size:9pt;font-family:'Segoe UI','Helvetica Neue',sans-serif;"><div><span style="font-size:10pt"><span style="font-family:"Courier New""><strong><span lang="EN-GB" style="font-size:11.0pt"><span style="font-family:"Arial",sans-serif">QUALIFICATIONS & EXPERIENCE: </span></span></strong></span></span><ul><li style="text-align:justify;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list 20.85pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-GB" style="font-family:"Arial",sans-serif">Bachelor’s Degree in Business Administration or Information Technology or Engineering or equivalent.</span></span></span></span></span></li><li style="text-align:justify;list-style-position:inside"><span lang="EN-GB" style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif">Three (3) years’ experience in a similar or related capacity</span></span></span><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif">.</span></span></span></li></ul></div></div>
Job Offer
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<div data-wrapper="true" dir="ltr" style="font-size:9pt;font-family:'Segoe UI','Helvetica Neue',sans-serif;"><div style="text-align:center"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">If this opportunity interests you, and you meet all the above requirements, please submit your applications by 2024 March 11.</span></span></strong></span></span></span><br><strong><span style="font-size:10.0pt"><span style="line-height:107%"><span style="font-family:"Arial",sans-serif">We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.</span></span></span></strong></div></div>
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